Verizon at 8500 Seneca Tpke, Utica Office, New Hartford, New York.

This has been our go-to Verizon shop when we need to upgrade our phones. Everybody has been very helpful and very courteous. I recently upgraded my phone, and one of the associates put on a screen protector. Later that day I realized that I hadn't been seated perfectly, and they replaced it for free. I'm very happy with how I have been treated here. Nobody has been pushy, but everyone has let us know our options. When I came in and knew exactly what I wanted, that was fine, and when we came in and wanted to browse people were very informative.